Shipping policy

We currently deliver within the United Kingdom. Available delivery services, charges and estimated delivery times are shown at checkout before payment.

Processing

Orders are normally prepared for dispatch within two business days after payment is confirmed. This is a processing estimate, not a guaranteed delivery date. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery

Delivery estimates shown at checkout begin after dispatch. Carrier delays, severe weather, peak periods and other circumstances outside our control can affect delivery. Products may be fulfilled by different partners, so an order containing several items may arrive in separate parcels and at different times. You will not be charged twice for a split shipment unless this was clearly shown at checkout.

Tracking

Where tracking is available, it will be sent to the email address used at checkout. Tracking can take a short time to update after dispatch.

Addresses

Customers are responsible for supplying a complete and accurate delivery address. Contact kudus@kasentials.com immediately if an address needs correcting. Once an order has entered fulfilment, changes may not be possible. Additional costs caused by an incorrect address or an uncollected parcel may be deducted from any refund where permitted by law.

Missing or damaged parcels

If tracking shows a parcel as delivered but it has not arrived, check with household members, neighbours and any nominated safe place before contacting us. Report missing, damaged or incorrect deliveries promptly to kudus@kasentials.com with your order number and photographs where relevant.

Questions

For shipping questions, contact kudus@kasentials.com.