Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the condition received and, where applicable, in its original packaging. You will need your order number or proof of purchase.

To start a return, contact kudus@kasentials.com. Please wait for approval and instructions before sending anything, as the correct return address can depend on the product and fulfilment partner. Return postage is normally the customer’s responsibility unless the item is faulty, damaged or incorrect. Items sent back without prior approval may not be accepted.

Damaged, faulty or incorrect items

Inspect your order when it arrives and contact us promptly if it is damaged, faulty or incorrect. Please include your order number and clear photographs so we can assess the issue. Your statutory rights are not affected.

Exceptions

Perishable goods, opened food, personalised items, opened hygiene or personal-care goods, hazardous materials, flammable liquids and gases cannot normally be returned unless faulty. Gift cards are non-returnable. Contact us if you are unsure about a specific item.

Cancellations and exchanges

If you change your mind, contact us as soon as possible. Orders that have already entered fulfilment may not be cancellable. Where UK consumer cancellation rights apply, you may cancel an eligible online order within 14 days of delivery. The simplest way to exchange an item is to return the original item after approval and place a separate order.

Refunds

We will confirm when the returned item has been received and inspected. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since approval, contact kudus@kasentials.com.